Legal Agreement

Terms of Service

Effective Date: September 1, 2026 • Last updated: September 2026

IMPORTANT NOTICE: Offline Mode & Local Storage Cache

Kluda POS includes an offline-first mesh engine engineered strictly for operational continuity during cellular or broadband internet disruptions. Transactions completed offline are temporarily stored directly on your physical hardware using your browser's local cache (IndexedDB). If you clear your browser cookies, wipe site data, use aggressive phone "storage optimizer/booster" cleaner utilities, or use private/incognito browsing before reconnecting to the internet to sync with the cloud, un-synced transactions will be wiped permanently from your device. Kluda cannot recover data deleted locally from your device hardware before it reaches our cloud servers.

DATA SOVEREIGNTY: We Never Sell Your Store's Data

Kluda does not sell, rent, broker, license, or monetize your store's sales records, product pricing, customer ledgers, or business financials to third-party advertisers, lenders, or competitors. Your business records remain exclusively yours. We only disclose records when strictly compelled by a mandatory judicial warrant or lawful court order.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Merchant", "User", "you") and Kluda ("Kluda", "we", "us", "our"). By registering an account, installing the Progressive Web Application (PWA), or using our Point of Sale (POS) and inventory software, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Account Registration & Staff Security

To use Kluda, you must create an account providing accurate store information. You are solely responsible for safeguarding your login credentials and staff checkout PINs.

  • You agree to notify us immediately if you suspect unauthorized access to your account or cashier registers.
  • Store owners are responsible for all sales, inventory adjustments, and cash drawer reconciliations logged under their staff member profiles.

3. Offline Operations & Device Cache Policy

Kluda is built to keep retail counters ringing when connectivity drops. However, offline operations operate under fundamental browser storage mechanics:

  • Temporary Local Storage: Sales made during internet downtime are queued in local browser IndexedDB storage until internet access is restored.
  • Risk of Device Data Deletion: If you reset your device, uninstall the browser, clear browsing history/cookies, or run aggressive third-party device cleaner applications (e.g. CleanMaster or memory cleaners) before syncing, un-synced sales will be erased permanently from your hardware.
  • Merchant Responsibility: You agree to connect your POS device to internet connectivity at regular intervals (at minimum daily at shift close) to ensure cloud backups and data synchronization.

4. Hardware, Printers & Barcode Scanners

Kluda interfaces with external hardware including device cameras, USB barcode readers, and wireless ESC/POS thermal receipt printers via WebBluetooth and WebUSB standards:

  • Kluda does not manufacture third-party printers or scanners and makes no warranties regarding physical hardware failure, mechanical paper jams, or Bluetooth hardware drops.
  • WebBluetooth printing is officially supported on Google Chrome and Chromium browsers on Android, Windows, and macOS. iOS Safari does not natively support WebBluetooth standards at this time.

5. Subscriptions, Sachet Pricing & Cancellations

Kluda offers both free tier operations and paid subscription tiers (including daily passes, weekly, monthly, and annual plans):

  • Sachet Passes: 24-hour daily passes and short-term access tickets activate immediately upon payment confirmation and remain valid for the purchased duration.
  • Free Trials: Plans with free trials automatically grant full tier access for the designated duration. If you have previously utilized a free trial on any tier, trial privileges will not apply to subsequent registrations.
  • Billing & Renewals: Monthly and annual subscriptions renew automatically via Paystack unless cancelled prior to the renewal date.
  • Refund Policy: All subscription fees and pass payments are non-refundable once activated, as digital POS access is provisioned immediately.

6. Data Ownership & Acceptable Use

You retain 100% ownership of all business records, inventory counts, product pricing, customer lists, and financial transactions entered into Kluda. You agree not to use Kluda to record illegal transactions, distribute malicious software, or attempt to reverse engineer our proprietary sync engine.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Kluda and its creators shall not be liable for any indirect, incidental, special, or consequential damages — including loss of profits, data loss due to local cache wiping, hardware failure, or business interruption — arising out of the use or inability to use our services.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. Any dispute arising out of or related to these Terms shall be resolved through friendly negotiation, or submitted to competent courts in Nigeria.

9. Contact Us

If you have questions or inquiries regarding these Terms of Service, please contact us at:

support@kluda.app